Refund and Returns Policy
At SAM’S SUIT FACTORY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy to help ensure a smooth shopping experience.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Include original tags and packaging when applicable
- Not show signs of damage, wear, or alteration
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Worn or used items
- Final sale or clearance items
- Gift cards (if applicable)
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear depending on your payment provider or financial institution.
Exchanges
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will review the issue and work to provide a suitable resolution when applicable.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from us.
We recommend using a trackable shipping service when returning items.
Late or Missing Refunds
If you have not received your refund after several business days:
- Check with your bank or payment provider
- Contact your credit card company
- Reach out to us for additional assistance
Contact Us
If you have questions regarding returns or refunds, please contact us:
SAM’S SUIT FACTORY
25040 Southfield Rd, Southfield, MI 48075, United States
Phone: +1 248-424-8666
Email: support@samssuitfactory.com